Information Assurance Analyst

Location Spring Hill, FL Position Type Full-Time Date Posted 08/21/2020

NTS is seeking an Information Assurance Analyst (Junior) to join our team! You will analyze data processing problems to improve computer systems.

Responsibilities:

  • Analyze range of data processing problems
  • Understand user requirements and procedures
  • Review computer system capabilities, workflow, and scheduling limitations
  • Determine cost, timetable , and compatibility for new systems
  • Consult with managers to implement new computer systems
  • Perform Helpdesk and Jr. System Administration duties for a wide range of customers
  • Conduct scheduled system checks and perform maintenance
  • Learn and adhere to applicable data privacy practices and follow MSC/NTS guidelines
  • Enter, manage, and update IT support tickets within Spiceworks
  • Record the problem symptoms, provide, and document resolution for hardware and software helpdesk requests and support root cause analysis
  • Ownership to track status of all tickets, including those elevated to higher level support, through resolution with follow-up with end-user
  • Willingness, once proficient in tasks/systems, to provide after-hours emergency support on a rotating basis
  • Take initiative to become further educated in relevant systems administration, information technology, and emerging trends

Qualifications:

  • 1-3 years previous experience in IT, computer science, or other related fields
  • Knowledge of TCP/IP and routing
  • Ability to evaluate software systems
  • Strong problem solving and critical thinking skills
  • Ability to learn new technologies quickly
Apply for Information Assurance Analyst
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